Product Authenticity

ProContacts warrants that all contact lenses are received through Australian Distributors and are guaranteed to be original and authentic for the Australian end user. Rest assured that they have been stored and shipped through official channels to ensure lens freshness and integrity.

Shipping

All products are usually shipped within 2 - 3 business days via Express Post Australia. Shipping and handling is a $10 flat rate for all orders delivered Australia Wide. We will supply you with a reference number for you to be able to track your orders through Australia Post. 

Store Pick Up

You may also request store pick up if it is more convenient. Collect your contact lenses supply from our Chatswood, Sydney Australia store.

Store Details:

Proview Optical
Shop 2/370 Victoria Avenue
Chatswood, NSW 2067
Ph:(02) 9411 5222
email: chatswood@proviewoptical.com.au

 

Power Exchange

We understand that your prescription may have changed since your last eye examination. Un-opened boxes may be returned for exchange of powers. They must be in brand new condition with boxes unmarked or damaged and within the expiry date. If you are unsure if we will accept them, please photograph your boxes and upload them with this form. (Up to 3 images may be uploaded.)

 

Refund 

We have a no refund policy for contact lenses purchased with ProContacts. Please ensure that you have selected the correct supply. We will ensure that the contacts are correct to the prescription supplied.